Privacy Policy

PRIVACY POLICY

This privacy policy (“Privacy Policy”) is issued to all users of the Platform (including any and all websites, mobile phone applications, features, other applications, and related services) (the “Platform”), which is owned/subscribed by AiPharma Healthcare Sdn Bhd, a member of Pharm-D Health Science Sdn Bhd (which includes all its associated companies that are fully owned by Pharm-D Health Science Sdn. Bhd., successors-in-title, and assigns) (“Company”, “we”, “us” or “our”), pursuant to the statutory requirements of the Personal Data Protection (Amendment) Act 2024 (“PDPA”).

What Kind Of Personal Data We Collect

Personal data means any information in our possession that relates directly or indirectly to an individual to the extent that the individual can be identified from that and from other information in our possession, which, for the purpose of this Privacy Policy, includes:

Information that you provide to us, such as your name, address, telephone numbers, NRIC No., date of birth, email address, location, information about your transactions with us, etc. We may also collect information about your health and wellness parameters, lifestyle and disease management data, and any other information deemed related through programme, chat, reminder, survey, questionnaire or any other format;
Information collected by technology when you subscribe to our services, such as your web browser type, Internet Protocol (IP) address, domain name, user profiles, cookies, Android ID, third-party analytics services (e.g. Google Analytics), etc;
Information collected from third parties or other permissible or authorized sources, such as information regarding the types of products or services which you have received or where you have given your consent via third parties’ websites/platforms to disclose to us information relating to you.

Personal data for purposes of this notice may, where applicable, include sensitive personal data, which means any personal data consisting of information as to your physical or mental health or condition, religious beliefs or other beliefs of a similar nature, or any other personal data as the relevant authorities or government bodies may determine.

How We Use Your Personal Data

The personal data (including sensitive personal data) collected from you will be used to:

Assess and process your rewards participation, request or order for any of the products and/or services offered on the Platform;

Process, facilitate, administer, and/or provide you with the products and/or services offered on the Platform;

Carry out, manage, and/or maintain your relationship with us and your commercial transactions and dealings with us;

Process your payments, including providing billing to you, maintaining financial records,

Assessing or verifying credit/debit card details and facilitating payments of any amount due to us;

Provide you with service support, management and optimisation, customer support and other related services, including responding to your enquiries or complaints;

Improve and facilitate our customer services, business development initiatives;

Profiling your usage and purchasing preferences, including by analysing how you use the products and/or services on a personalized or aggregated basis in order to gather information on demography, interests, and behaviours so that we can better understand you and can tailor the products and/or services in accordance with your preferences;

Conduct market research or surveys, internal marketing analysis, customer profiling activities, analysis of customer patterns, behaviours and choices, planning and statistical analysis, including preparation of reports of such analysis and the use of the results of such analysis for various purposes, including for the development and marketing of our and/or our selected third-party providers’ products and/or services;

Promote our products and/or services, or promote products and/or services of third-party providers which we think may be of interest to you;

Send you seasonal greetings and offers; and

Any other purposes that are necessary or related to your relationship with us

(collectively referred to as “Purposes”).

As part of the services offered via the Platform, we may send you promotional materials regarding our products and/or services, or any other content, information, survey, questionnaire, or materials from us (regarding any of our healthcare experts, any of the solution providers, any advertiser or health education information) that may be of interest to you. You may at any time unsubscribe from receiving any such further materials by contacting us.

Please note that we may also anonymize or aggregate your personal data by excluding information (such as your name) that makes the data personally identifiable to you (“Anonymous Information”). This Anonymous Information may be used to personalize our or our selected providers’ products and/or services for you, including directing certain advertisements to make them more relevant to you or to analyze request and usage patterns so that we may improve our products and/or services or for any related market research purposes, either internally or through third parties.

We may also share such Anonymous Information, including data and statistics, with our group of companies, third parties, including business partners who assist in performing our core operations and counterparts who perform statistical research, advertisers, health services, health product distributions, and such other parties for service provision, product distribution, promotional, and advertising purposes. These parties shall only use information to carry out their specific business obligations to us.

We will process your personal data in accordance with the PDPA, its applicable regulations, guidelines, and/or orders, taking into account the latest amendments to the foregoing, this Privacy Policy and any privacy terms contained in your agreement(s) or terms of use with us. We may process your personal data by collecting, recording, holding, storing, using, and/or disclosing it.

We do not otherwise sell or commercially make available personal-identifiable information about our users (other than in the form of Anonymous Information) to any third party, unless otherwise authorized by law enforcement bodies in complying with legal process and in regard to content violations or violations of applicable laws.

Disclosure of Your Personal Data

Where personal data is transferred outside Malaysia, we will ensure that such transfer complies with the requirements of the PDPA and that adequate protection is provided, such as through contractual clauses or regulatory approvals.

We will not disclose any of your personal data to any third party without your consent, whether within or outside Malaysia, except to:

The Pharm-D Health Science’s group of companies (including the Company’s subsidiaries, related and/or associated companies);

Other professional advisers, vendors, suppliers, agents, contractors, service providers,

Business partners, in connection with any of the Purposes above, including third party

Service providers who personalize the types of information that we receive from you and to customize, improve and develop content and functionality to help us provide you with better products and/or services;

Successor in title to us;

Any governmental agencies, regulatory authorities and/or statutory bodies;

Parties (including but not limited to its advisers/representatives) in connection with any corporate exercises, e.g. any proposed or actual mergers and/or acquisitions, joint venture, funding exercise, asset sales, or for any other matter of such nature which relates to the Company;

and where necessary, to any party who undertakes to keep your personal data confidential in carrying out the Purposes mentioned above or to persons whom we are compelled or require under the law to make such disclosure to.

What If Personal Data Provided By You Is Incomplete?

It is necessary for us to collect and process your personal data. If you do not provide us with your personal data (which are required for the purpose of the products and/or services offered on the Platform), we will not be able to effectively provide products and/or services to you or process your personal data for any of the Purposes, if at all. We will indicate to you if the personal data which we request from you is optional, in which case you have the option not to provide such personal data.

Your Rights to Access and Correct Your Personal Data

We are committed to ensuring that your personal data is stored securely and we retain your personal data for as long as it is necessary to fulfil the purpose it was collected for, or as required by law. Upon expiry of such retention periods, data will be securely deleted or anonymized. You have the right to request access to, request a copy of, and request to update or correct your personal data held by us by editing your profile through your account on the Platform. You also have the right at any time to request us to limit the processing and use of your personal data (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes), subject to our right to rely on any statutory exemptions and/or exceptions to collect, use, and disclose your personal data.

You may withdraw your consent to our processing of your personal data at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide you with certain services.

Your written requests or queries should be addressed to:

Personal Data Protection Officer/Legal Officer/Customer Service Officer

Email Address : info@aipharma.com.my

By providing your personal data to us, you consent to us processing your personal data in accordance with this Privacy Policy, and you confirm that all personal data provided by you is accurate and complete and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data.

To the extent that you have provided (or will provide) personal data about your family members, spouse, other dependents (if you are an individual), directors, shareholders, employees, representatives, agents (if you are a corporate entity/an organisation) and/or other individuals, you confirm that you have explained (or will explain) to them that their personal data will be provided to, and processed by us, and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

In respect of minors (i.e. individuals under 18 years of age) or individuals not legally competent to give consent, you confirm that you are the parent or guardian or person who has parental responsibility over them or the person appointed by court to manage their affairs or that they have appointed you to act for them to consent on their behalf to the processing (including disclosure and transfer) of their personal data in accordance with this Privacy Policy.

In accordance with the PDPA (Amendment) Act 2024, you may also exercise your right to data portability and object to any decision that significantly affects you based solely on automated processing, including profiling.

Personal Data Handled by Our Selected Providers

Please note that our selected providers, which provide you with products and/or services via the Platform (e.g. medical professionals such as doctors, dentists, pharmacists, etc) are strictly bound by professional privilege or patient confidentiality and are bound by the relevant codes of conduct of their professions as governed by their respective professional bodies. We do not, and will not, accept any obligations of confidentiality with respect to any communications other than those expressly stated in our Terms of Use and Privacy Policy.

Information which You Provide via the Platform

In the event of a data breach that is likely to result in harm to data subjects, we will notify the Personal Data Protection Commissioner and affected individuals in accordance with the requirements of the PDPA.

Your use of the services via the Platform and the publication or posting of questions, answers, comments, discussion or other features are private between you and our selected provider. You should consider carefully before disclosing any kind of individual-specific and personally identifiable information in any public feature, as it may be seen and collected by third parties who may use such information for other purposes, of which we do not have control. Kindly exercise discretion in the publication or posting of any sensitive information.

We implement appropriate technical and organizational security measures to safeguard your personal data, including encryption, access control, regular security assessments, and staff training.

Amendments to This Privacy Policy

We reserve the right to update and amend this Privacy Policy from time to time. We will notify you of any amendments to this Privacy Policy via announcements on our website or other appropriate means. If we amend this Privacy Policy, the amendment will only apply to personal data collected after we have posted the revised Privacy Policy.

Last update: 1 June 2025

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POLISI PRIVASI

Polisi Privasi ini (“Polisi Privasi”) dikeluarkan kepada semua pengguna Platform (termasuk mana-mana dan semua laman web, aplikasi mudah alih, ciri, aplikasi lain dan perkhidmatan berkaitan) (“Platform”), yang dimiliki/disubskripsi oleh AiPharma Healthcare Sdn Bhd, syarikat yang dimiliki oleh Pharm-D Health Science Sdn Bhd (termasuk semua syarikat berkaitannya yang dimiliki sepenuhnya oleh Pharm-D Health Science Sdn Bhd, pengganti hakmilik, dan penerima serah hak) (“Syarikat”, “kami”, “kita” atau “milik kami”), selaras dengan kehendak statutori di bawah Akta Perlindungan Data Peribadi (Pindaan) 2024 (“PDPA”).

Jenis Data Peribadi Yang Kami Kumpulkan

Data peribadi bermaksud sebarang maklumat dalam milikan kami yang berkaitan secara langsung atau tidak langsung dengan seseorang individu sehingga individu tersebut boleh dikenal pasti daripadanya dan daripada maklumat lain dalam milikan kami. Untuk tujuan Polisi Privasi ini, ia termasuk:

Maklumat yang anda berikan kepada kami seperti nama, alamat, nombor telefon, nombor kad pengenalan, tarikh lahir, alamat e-mel, lokasi, maklumat transaksi anda dengan kami, dan sebagainya. Kami juga mungkin mengumpul maklumat berkaitan parameter kesihatan dan kesejahteraan anda, gaya hidup, data pengurusan penyakit, serta sebarang maklumat berkaitan melalui program, sembang, peringatan, tinjauan, soal selidik atau mana-mana format lain;

Maklumat yang dikumpulkan secara teknologi apabila anda melanggan perkhidmatan kami, seperti jenis pelayar web, alamat IP, nama domain, profil pengguna, cookies, Android ID, perkhidmatan analitik pihak ketiga (contohnya Google Analytics) dan sebagainya;

Maklumat yang diperoleh daripada pihak ketiga atau sumber lain yang dibenarkan, seperti maklumat tentang jenis produk/perkhidmatan yang telah anda terima atau di mana anda telah memberi kebenaran melalui laman/platform pihak ketiga untuk mendedahkan maklumat kepada kami.

Data peribadi ini juga boleh merangkumi data peribadi sensitif, termasuk maklumat tentang kesihatan fizikal atau mental anda, kepercayaan agama, atau sebarang kepercayaan lain yang bersifat serupa, atau sebagaimana ditentukan oleh pihak berkuasa dari semasa ke semasa.

Bagaimana Kami Menggunakan Data Peribadi Anda

Data peribadi (termasuk data sensitif) yang dikumpulkan akan digunakan untuk:

Menilai dan memproses penyertaan ganjaran, permintaan atau pesanan anda terhadap produk dan/atau perkhidmatan yang ditawarkan di Platform;

Memproses, memudahkan, mentadbir dan/atau menyediakan produk/perkhidmatan kepada anda;

Menguruskan dan mengekalkan hubungan komersial anda dengan kami;

Memproses pembayaran anda, termasuk pengebilan, penyelenggaraan rekod kewangan, pengesahan butiran kad dan memudahkan pembayaran;

Menyediakan sokongan perkhidmatan, pengurusan, pengoptimuman dan sokongan pelanggan, termasuk memberi maklum balas terhadap pertanyaan atau aduan anda;

Memperbaiki perkhidmatan pelanggan kami serta inisiatif pembangunan perniagaan;

Membuat profil penggunaan dan pilihan pembelian anda;

Menjalankan kajian pasaran, analisis pemasaran dalaman, pemprofilan pelanggan, analisis corak dan tingkah laku pengguna, serta penyediaan laporan berkaitan; mempromosikan produk dan/atau perkhidmatan kami atau pihak ketiga yang relevan; menghantar ucapan dan tawaran bermusim; dan tujuan lain yang berkaitan dengan hubungan anda dengan kami (“Tujuan-Tujuan”).

Kami juga mungkin menganonimkan atau mengagregatkan data anda untuk menghasilkan Maklumat Tanpa Nama bagi tujuan pengiklanan, pembangunan produk dan kajian pasaran dalaman kami atau pihak ketiga.

Maklumat ini mungkin dikongsi dengan kumpulan syarikat kami, rakan kongsi perniagaan, pengiklan, pengedar produk kesihatan, pengurus tuntutan perubatan dan penyedia perkhidmatan berkaitan yang menjalankan obligasi perniagaan mereka kepada kami.

Kami akan memproses data peribadi anda selaras dengan PDPA, peraturan, garis panduan dan/atau perintah yang berkaitan, dengan mengambil kira pindaan terkini terhadap perkara-perkara tersebut, Dasar Privasi ini serta apa-apa terma privasi yang terkandung dalam perjanjian atau terma penggunaan anda dengan kami. Kami mungkin memproses data peribadi anda dengan cara mengumpul, merekod, menyimpan, menggunakan dan/atau mendedahkannya.

Kami tidak menjual atau secara komersial menyediakan maklumat peribadi yang boleh dikenal pasti tentang pengguna kami kepada mana-mana pihak ketiga (selain dalam bentuk Maklumat Tanpa Nama), melainkan dibenarkan oleh badan penguatkuasa undang-undang untuk mematuhi proses undang-undang dan berkaitan dengan pelanggaran kandungan atau pelanggaran undang-undang yang berkenaan.

Pendedahan Maklumat Peribadi Anda

Kami tidak akan mendedahkan maklumat peribadi anda kepada mana-mana pihak ketiga tanpa persetujuan anda, kecuali kepada:

Kumpulan syarikat Pharm-D Health Science (termasuk syarikat bersekutu);

Penasihat profesional, vendor, pembekal, ejen, kontraktor, rakan kongsi perniagaan;

Pihak ketiga yang menyesuaikan maklumat bagi perkhidmatan kami;

Pengganti hak milik;

Agensi kerajaan dan badan berkanun;

Pihak berkaitan dalam urus niaga korporat seperti penggabungan, pemerolehan, usaha sama, penjualan aset; dan

Mana-mana pihak yang menjalankan obligasi pemprosesan data atas dasar kerahsiaan, atau seperti yang diwajibkan di bawah undang-undang.

Sekiranya data dipindahkan ke luar Malaysia, perlindungan sewajarnya akan diberi selaras dengan keperluan PDPA.

Ketidaksempurnaan Data Peribadi Anda

Sekiranya anda tidak memberikan data yang diperlukan, kami tidak akan dapat menyediakan produk/perkhidmatan secara efektif kepada anda. Kami akan memaklumkan sekiranya sesuatu data adalah bersifat pilihan dimana anda memperoleh pilihan untuk memberi maklumat tersebut atau tidak

Hak Anda Terhadap Data Peribadi Anda

Anda berhak:

Mengakses, mendapatkan salinan, mengemas kini atau membetulkan data peribadi anda;

Mengehadkan pemprosesan data peribadi anda;

Menarik balik persetujuan anda (dengan makluman bahawa ini mungkin menjejaskan penyampaian perkhidmatan).

Permintaan atau pertanyaan bertulis hendaklah dialamatkan kepada:
Pegawai Perlindungan Data Peribadi
Emel: info@aipharma.com.my

Dengan memberikan data anda, anda bersetuju bahawa semua data yang diberi adalah benar dan lengkap. Anda juga memberi jaminan bahawa anda telah mendapatkan persetujuan pihak ketiga jika anda memberikan data peribadi mereka, termasuk untuk anak bawah umur 18 tahun di mana anda bertindak sebagai penjaga sah.

Data Peribadi Oleh Penyedia Terpilih Kami

Sila ambil perhatian bahawa penyedia perkhidmatan kesihatan kami, yang menyediakan produk dan/atau perkhidmatan kepada anda melalui Platform (contohnya, profesional perubatan seperti doktor, doktor gigi, ahli farmasi dan sebagainya) terikat secara ketat oleh profesional privilege atau kerahsiaan pesakit dan tertakluk kepada kod etika profesional masing-masing seperti yang ditetapkan oleh badan profesional mereka. Kami tidak akan menerima sebarang kewajipan kerahsiaan berkenaan komunikasi kecuali yang dinyatakan secara jelas dalam Terma Penggunaan dan Dasar Privasi kami.

Maklumat yang Anda Berikan melalui Platform

Sekiranya berlaku pelanggaran data yang boleh memudaratkan subjek data, kami akan memaklumkan Pesuruhjaya PDPA dan individu yang terkesan mengikut kehendak undang-undang.

Penggunaan perkhidmatan oleh anda melalui Platform serta penerbitan atau penyiaran soalan, jawapan, komen, perbincangan atau ciri-ciri lain adalah bersifat peribadi antara anda dan penyedia perkhidmatan kesihatan. Anda hendaklah mempertimbangkan dengan teliti sebelum mendedahkan sebarang maklumat yang khusus kepada individu dan boleh dikenal pasti secara peribadi dalam mana-mana ciri awam, kerana ia mungkin dilihat dan dikumpul oleh pihak ketiga yang mungkin menggunakannya untuk tujuan lain yang berada di luar kawalan kami. Sila gunakan budi bicara dalam menerbit atau menyiarkan sebarang maklumat sensitif.

Kami juga melaksanakan langkah keselamatan teknikal dan organisasi yang sesuai termasuk kawalan capaian, enkripsi dan latihan staf.

Pindaan Polisi

Kami berhak mengemaskini Polisi ini dari semasa ke semasa. Sebarang pindaan hanya akan terpakai terhadap data yang dikumpul selepas tarikh pengemaskinian.

Sekiranya terdapat sebarang percanggahan antara versi Bahasa Inggeris dan versi Bahasa Malaysia bagi Polisi Privasi ini, versi Bahasa Inggeris akan diguna pakai.

Kemaskini terakhir: 1 Jun 2025

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