Privacy Policy

AiPharma Healthcare Sdn Bhd referred to as AiPharma or “we” or “us” or “our”) is a member of Pharm-D Health Science Group of companies. We are committed to the protection of your personal data and your privacy. This Privacy Policy explains how we collect, store and handle your personal data in accordance with the Personal Data Protection Act 2010 (PDPA). We reserve the right to amend this Privacy Policy at any time without prior notice. We advise that you check this Privacy Policy on a regular basis at our website. 

What is Personal Data 
1. Personal Data generally refers to information that can directly or indirectly identify you (“Personal Data”). This typically includes information such as your name, address, email address, and telephone number, data you had disclosed to us in account creation form but can also include other information such as IP address, shopping habits, information about health and beauty, information about your lifestyle or preferences such as your hobbies and interests. Information about health is called “special categories of Personal Data” that require special protection because of their sensitivity. 

2. By providing your personal data to us or using/visiting/accessing our website, you are consenting to the terms and conditions of this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal data as described in this Privacy Policy. Failure to consent to the terms and conditions of this Privacy Policy will result in us being unable to process your application, request and/or provide you with the relevant product(s) or service(s). 

Why do we collect your Personal Information? 
3. If you use any of the services provided on our website, we may request you to provide your personal information that includes (but not limited to) your name, address, and details of how we contact you. This information is generally required to enable us to provide the service you requested effectively such as a purchase or an enquiry, and to notify you of promotions and announcements if you have previously provided your permission.  

How we may use your Personal Information for 
4. (a) Overseeing, working, providing and/or administering your use of, and/or access to our platform and services; (b) Responding to, processing, dealing with or completing a transaction to fulfill your requests for product and services, as well as to notify you of any administration issues and unusual account activities; (c) Communicating with or facilitating customer service, handling or responding to enquiries made by you or on your behalf, by contacting you through means of voice call, text message, email, and/or postal mail; (d) Performing research, studies and growth activities such as data analytics, surveys etc. to improve customer experience; (e) Producing statistics and research for internal and statutory reporting as well as record-keeping necessities; (f) Carrying out screening activities such as background checks as per legal/ regulatory obligations required by law or that may have been put in place by us with due diligence; (g) We may utilize your contact data to send bulletins from us and or to respond to legal processes as required by any applicable law/ authoritative requirements where we believe that disclosure is necessary; (h) Marketing and advertising activities by sending marketing information relating to products/ services. You may wish to unsubscribe from receiving such marketing information at any time by sending an email to 

Who do we share your Personal Data with? 
5. We will keep your personal data confidential, but you hereby consent and authorize us to disclose your personal data to relevant third parties such as the provider of the service, supplier of product or the freight forwarder in case of a purchase dispatch. We will not rent or sell your personal data to third parties. 

6. We do not guarantee the security of personal data and/or other information that you provide on third party sites. We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience, and you therefore access them at your own risk. We encourage you to read their privacy policies and terms and conditions before using these linked sites. 

How do we protect your Personal Data? 
7. Security information is very important to us, and we maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access or disclosure with respect to business transactions being conducted through our website. 

8. We will take reasonable measures to ensure that the personal data we collect, use, or disclose is accurate, complete, not misleading and up to date. We shall keep and process your data in a secure manner. You agree to submit personal data that is neither inaccurate nor misleading and you agree to inform us of any inaccuracies and/or changes that you may have with respect to your personal data. We reserve the right to request documents to verify the accuracy and authenticity of the information given to us by you. 

9. We will take reasonable precautions to safeguard the personal data you provided to us and the personal data that is in our possession. However, we will not be held responsible for unauthorized or unintended access to your personal data that is not within our control. This includes but is not limited to hacking of personal data and/or cybercrimes. We also do not guarantee that our website is wholly safe and protected from viruses, worms, trojans, horses and other vulnerabilities that a website may be subjected to.  

How long do we process your Personal Data? 
10. We retain your personal information for the duration necessary to fulfill the legal requirements of data retention as stipulated by respective laws of Malaysia or to protect our interests. The retention of your personal data will only be kept for so long as we require it to fulfill the purposes, we collected the information for, to fulfil business and legal purposes, inclusive of but not limited to auditing, accounting or recording requirements. The period of retention depends on the nature of the personal data, but if the information is needed for the initiation or defense of legal proceedings, we will maintain it for at least the duration of the claims. Therefore, certain information may be retained for longer periods of time than others. We will securely dispose of personal data when retention by us is no longer necessary, without prior notice to you. 

Cross border transfer of Personal Data  
11. Your personal data may be transferred, stored or processed outside of the country. However, in most cases, your personal data will be processed in Malaysia where our servers are located. In the case where there is a need to transfer your personal data overseas, the transfer will be carried out in compliance with relevant laws. 

What are your rights? 
12. You are entitled to access your personal information by logging into your account to amend, rectify or update your personal information and withdrawal of consent of the use of your personal data. We reserve the right to verify the changes if deemed necessary. 

How do I make enquiries about my Personal Data? 
13. If you have concerns about your privacy while visiting our website, kindly contact us via